Ticketing Gem in Rails

I am looking for details about any simple ticketing gem which can do
following:

-Track received and sent notifications between two entities
-Assign status - (open/closed/resolved) etc to these notifications
-Update existing ticket status with follow up messages

Can someone suggest if there are good gems to achieve this objective?


Regards,
Ankur

Ankur K. wrote in post #1146768:

I am looking for details about any simple ticketing gem which can do
following:

-Track received and sent notifications between two entities
-Assign status - (open/closed/resolved) etc to these notifications
-Update existing ticket status with follow up messages

Can someone suggest if there are good gems to achieve this objective?

I’m not sure if this is exactly what you’re looking for, but there are a
few really nice gems, included with Rails, to do precisely what you
want. They are called ActiveRecord, ActionPack, ActionView and a few
other supporting gems. To facilitate their use they are based on this
thing called Ruby, which can be used to translate your intentions into a
working information system, like the “Ticketing” system you would like
to build.

Also, have a look at http://ruby-toolbox.com where you will find a
searchable collection of Ruby-based solutions to specific tasks.

Walter

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