Jim C. wrote:
On May 11, 2006, at 8:06 PM, Per-Olof H. wrote:
I am looking for a Open Source RoR-based system for handling support
issues for our customers.
Why RoR? Why not Trac?
Our end users are not technical enough to handle Trac. Firstly we need
it to be in Swedish, and much less options. I have tried to get
customers to add tickets with Trac, and they just donÂ´t do it - the user
interface is too technical, and too many options.
We need just:
Priority (time-wise or 1…5)
Type of issue (Bug, Enhancement, Network, How-to-do, etc)
And some views to show Open and Closed Issues, and also what we have
done to an issue.
On the administrative (Back End) side we of course need more (Assigned
The issues are also not linked to the software source code, it might be
issues on user usage, i.e how the use the software, technical issues
linked to to OS, etc.
For us Trac is for our internal tracking of software development issues.
We could use Trac, if there was some kind of “skin” or template that
hides most of the options when adding a ticket, setting them to some