On 7/1/06, Harm de Laat [email protected] wrote:
I have deployed my Ruby On Rails application on TextDrive.
At first everything seamed to be fine. However, lately, response time of my
application is incredible slow.
There are a ton of possible reasons for that. Without knowing anything
about your setup, it’s mighty hard to diagnose what the problem might
If I were you, I’d pop over to the forums and ask specific questions.
You’ll get specific, helpful answers.
The community at TextDrive is unbeatable.
Worse, lately there is also a lot of downtime.
What server are you on?
I have contacted their support desk, however, they do not respond (at all,
or very, very late).
Again, I’d recommend going to the forums as a first step, before
anything else. The admins are all on there, all the time, and either
they or experienced customers will likely do their damnedest to help.
Has anyone else these experiences with TextDrive?
I’ve experienced all these things.
The slow response time to my Rails app – I’ve been hosting Rails apps
with TextDrive for over a year and a half now – turned out to be my
fault, due to poor setup.
There was a bunch of downtime on my server – One – a while back,
during a period when TextDrive was expanding perhaps a little too
rapidly for its own good; but things have been stable for a while now.
I’ve had mixed experiences with their support. I’ve found that, in
general, the best approach is to start in the forums. I’ve also found
that they take the priority rating system of the tickets seriously,
and so low priority tickets can take a while to be dealt with. Though
I’ve always had them dealt with in the end.
In general, TextDrive is a fine host. They have their problems, but
they also have their strengths. The community is one of their greatest
strengths, and if you take advantage of it, you’ll be rewarded.
Chris B., Hypsometry
Web Application Design & Development