SMTPSyntaxError with Action Mailer

Rails
1

I’ve been trying to get my action mailer powered form to work all day. I
can get it to work perfectly in development mode.
But when I run it in production mode I get an error, the log spits this
out

Net::SMTPSyntaxError (501 Syntax: HELO hostname
):
/usr/lib/ruby/1.8/net/smtp.rb:680:in check_response' /usr/lib/ruby/1.8/net/smtp.rb:653:in getok’
/usr/lib/ruby/1.8/net/smtp.rb:623:in helo' /usr/lib/ruby/1.8/net/smtp.rb:401:in do_start’
/usr/lib/ruby/1.8/net/smtp.rb:378:in start' /usr/lib/ruby/1.8/net/smtp.rb:316:in start’
/usr/lib/ruby/gems/1.8/gems/actionmailer-1.1.5/lib/action_mailer/base.rb:436:in
perform_delivery_smtp' /usr/lib/ruby/gems/1.8/gems/actionmailer-1.1.5/lib/action_mailer/base.rb:327:in send’
/usr/lib/ruby/gems/1.8/gems/actionmailer-1.1.5/lib/action_mailer/base.rb:327:in
deliver!' /usr/lib/ruby/gems/1.8/gems/actionmailer-1.1.5/lib/action_mailer/base.rb:223:in method_missing’
/app/controllers/email_controller.rb:9:in message' /usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/base.rb:853:in send’
/usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/base.rb:853:in
perform_action_without_filters' /usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/filters.rb:332:in perform_action_without_benchmark’
/usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/benchmarking.rb:69:in
perform_action_without_rescue' /usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/benchmarking.rb:69:in measure’
/usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/benchmarking.rb:69:in
perform_action_without_rescue' /usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/rescue.rb:82:in perform_action’
/usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/base.rb:369:in
send' /usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/base.rb:369:in process_without_session_management_support’
/usr/lib/ruby/gems/1.8/gems/actionpack-1.11.2/lib/action_controller/session_management.rb:116:in
process' /usr/lib/ruby/gems/1.8/gems/rails-1.0.0/lib/dispatcher.rb:38:in dispatch’
/usr/lib/ruby/gems/1.8/gems/rails-1.0.0/lib/fcgi_handler.rb:141:in
process_request' /usr/lib/ruby/gems/1.8/gems/rails-1.0.0/lib/fcgi_handler.rb:53:in process!’
/usr/lib/ruby/gems/1.8/gems/rails-1.0.0/lib/fcgi_handler.rb:52:in
each_cgi' /usr/lib/ruby/1.8/fcgi.rb:597:in each’
/usr/lib/ruby/1.8/fcgi.rb:597:in each_cgi' /usr/lib/ruby/gems/1.8/gems/rails-1.0.0/lib/fcgi_handler.rb:52:in process!’
/usr/lib/ruby/gems/1.8/gems/rails-1.0.0/lib/fcgi_handler.rb:22:in
`process!’
dispatch.fcgi:24

I looked into HELO and it seems to have something to do with the
hostname obviously but I cant see anything wrong with it.

my production.rb code is

ActionMailer::Base.server_settings = {
:address => “mail.pulsedev.net”,
:port => 25,
:domain => “pulsedev.net”,
:authentication => :login,
:user_name => “m9472838”,
:password => “sirius”,
}

Any help would be great thanks

2

Ben R. wrote:

Hi Alex ~

I am sure your issue is with configuration, but in the future I wouldn’t
advise posting one’s password.

~ Ben

Thanks but what configuration? the code for the production.rb or the
rest of it? It works fine in development mode so I dont see how it could
be that.

But on the other hand I’ve tried everything in production.rb.

3

Hi Alex ~

I am sure your issue is with configuration, but in the future I wouldn’t
advise posting one’s password.

~ Ben

4

I had this same problem and was able to get it to work by changing this
line in my production.rb file:

#config.action_mailer.raise_delivery_errors = false

Uncomment that line (which is the default in the development.rb) and it
should send emails - I consider this a workaround because I could not
determine the actual source of the error.

Dave

5

Thanks but what configuration? the code for the production.rb or the
rest of it? It works fine in development mode so I dont see how it could
be that.

If the mail gets sent in devel mode, your code is right. Are your
production and development hosts the same?

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