Rails website is down after a server reboot

Hello everyone

I am desperately in need of help because a website created by Ruby on
Rails
has gone down after remotely rebooting a VPS server.
The site is this: http://offeriland.com/

I could not let update reflect in the site, so I rebooted the site using
the web host’s remote VPS control system. The site now only displays ’
We’re
sorry, but something went wrong.’
I have searched across the web for a solution with no luck.

Please someone do help me.

Best regards,

Ead

On Thursday, April 17, 2014 3:25:38 PM UTC+1, Ead wrote:

I have searched across the web for a solution with no luck.

This isn’t solvable without more information. The first step would for
you
to take a look at the logfiles for the application (by default this will
be
in log/production.log in the folder where the rails app is checked out).
This should have more information about the error. For example perhaps
one
of the services on the server didn’t start up when you restarted the
server.

Fred

Thank you so much for the reply. The below is the top portion of the
production.log.
It shows 500 Internal Server Error at the 5th line from the top. I don’t
understand the cause of the error because
hardly anything has changed since the time before the boot. I would be
every so grateful if you would could suggest any potential solutions.

Connecting to database specified by database.yml
Connecting to database specified by database.yml
Started GET “/teaser” for 153.120.196.200 at 2013-07-11 17:26:20 +0900
Processing by StaticPagesController#register as HTML
Completed 500 Internal Server Error in 109ms

ActiveRecord::StatementInvalid (PG::Error: ERROR: relation “registers”
does not exist
LINE 5: WHERE a.attrelid = ‘“registers”’::regclass
^
: SELECT a.attname, format_type(a.atttypid, a.atttypmod),
pg_get_expr(d.adbin, d.adrelid), a.attnotnull,
a.atttypid, a.atttypmod
FROM pg_attribute a LEFT JOIN pg_attrdef d
ON a.attrelid = d.adrelid AND a.attnum = d.adnum
WHERE a.attrelid = ‘“registers”’::regclass
AND a.attnum > 0 AND NOT a.attisdropped
ORDER BY a.attnum
):
app/controllers/static_pages_controller.rb:16:in new' app/controllers/static_pages_controller.rb:16:inregister’

Started GET “/teaser” for 153.120.196.200 at 2013-07-11 17:26:22 +0900
Processing by StaticPagesController#register as HTML
Completed 500 Internal Server Error in 113ms

ActiveRecord::StatementInvalid (PG::Error: ERROR: relation “registers”
does not exist
LINE 5: WHERE a.attrelid = ‘“registers”’::regclass
^
: SELECT a.attname, format_type(a.atttypid, a.atttypmod),
pg_get_expr(d.adbin, d.adrelid), a.attnotnull,
a.atttypid, a.atttypmod
FROM pg_attribute a LEFT JOIN pg_attrdef d
ON a.attrelid = d.adrelid AND a.attnum = d.adnum
WHERE a.attrelid = ‘“registers”’::regclass
AND a.attnum > 0 AND NOT a.attisdropped
ORDER BY a.attnum
):
app/controllers/static_pages_controller.rb:16:in new' app/controllers/static_pages_controller.rb:16:inregister’

Started GET “/teaser” for 153.120.196.200 at 2013-07-11 17:26:23 +0900
Processing by StaticPagesController#register as HTML
Completed 500 Internal Server Error in 1ms

ActiveRecord::StatementInvalid (PG::Error: ERROR: relation “registers”
does not exist
LINE 5: WHERE a.attrelid = ‘“registers”’::regclass
^
: SELECT a.attname, format_type(a.atttypid, a.atttypmod),
pg_get_expr(d.adbin, d.adrelid), a.attnotnull,
a.atttypid, a.atttypmod
FROM pg_attribute a LEFT JOIN pg_attrdef d
ON a.attrelid = d.adrelid AND a.attnum = d.adnum
WHERE a.attrelid = ‘“registers”’::regclass
AND a.attnum > 0 AND NOT a.attisdropped
ORDER BY a.attnum
):
app/controllers/static_pages_controller.rb:16:in new' app/controllers/static_pages_controller.rb:16:inregister’

Thank you for the reply. Running rake db:migrate returns the message
below:

rake aborted!
No Rakefile found (looking for: rakefile, Rakefile, rakefile.rb,
Rakefile.rb)
/home/tadashi-toyokura/.rvm/gems/ruby-2.0.0-p247/bin/ruby_noexec_wrapper:14:in
eval' /home/tadashi-toyokura/.rvm/gems/ruby-2.0.0-p247/bin/ruby_noexec_wrapper:14:in
(See full trace by running task with --trace)

The other engineer has not done anything with the databases and I’m
completely stuck. Some more advice would be deeply appreciated.

Best regards,

Ead

are you sure the app works outside the server (e.g. in your development
machine)?

2014-04-17 17:12 GMT+02:00 Ead [email protected]:

I could only run the website from the development and production
branches
of the VPS server as my local machine did not have an environment that
could run Ruby files.
Before the reboot, the site ran perfectly from the server, so I just
cannot
start thinking how I could go about debugging this.

New migration? Check with the last engineer who checked in code. Might
need to update ur database rake db:migrate. Someone who is familiar with
or db should do that. Check with ur db admin first too

Sent from my iPhone

Check line 16 in app/controllers/static_pages_
controller.rb, that line produces the query which causes the error.

2014-04-17 17:20 GMT+02:00 Ead [email protected]:

On Thu, Apr 17, 2014 at 7:45 AM, Ead [email protected] wrote:

hardly anything has changed since the time before the boot.

Uh, “hardly anything”? Then you should go through each one of the
“hardly anythings” to be sure they’re not causing this.

ActiveRecord::StatementInvalid (PG::Error: ERROR: relation “registers” does
not exist

Are you connecting to the correct database instance?

Does your development instance run (and if so are you sure that it’s
identical to the current production deployment)?

Do your tests run?


Hassan S. ------------------------ [email protected]
http://about.me/hassanschroeder
twitter: @hassan

Thank you, I appreciate the suggestion. I have checked the file under
question and here’s the code up to the 16th line:

class StaticPagesController < ApplicationController
before_filter :hide_nav, only: [:forgots_password, :send_new_password,
:client_forgots_password, :client_send_new_password]
before_filter :get_contents, only: [:home, :about_timeline,
:user_about_timeline]

def about_timeline
if mobile_device?
render “static_pages/mobile/about_timeline”, layout:
“application-mobile”
end
end

def user_about_timeline
if signed_in?
@user = current_user
@user_info = @user.user_info
@user_posts = @user.user_posts.includes(:user)

The line 16 says @user_posts = @user.user_posts.includes(:user) but I
cannot figure what is incorrect with this no matter how.
Please help me understand what of the line could induce the error.

Thank you,

Ead

On 17 April 2014 16:12, Ead [email protected] wrote:

Thank you for the reply. Running rake db:migrate returns the message below:

rake aborted!
No Rakefile found (looking for: rakefile, Rakefile, rakefile.rb,
Rakefile.rb)

Were you in the correct folder when you run that. You should be in the
top level folder of the rails application (the folder with app,
config, db and so on).

Colin

The only change made to the production environment was an addition of a
CSS
class to correct the layout of a breadcrumb list,
and I’m finding no difference between static_pages_controller.rb and
other
files. The test server is http://dev.offeriland.com:81/ being hosted in
the
same VPS server
and does not run likewise.

I don’t have a good knowledge of databases at all, so some more advice
would be grateful.

Best regards,

Ead

I’ve tried checked the database instance with Putty by running “psql
mydb”
in its terminal, but the message below was returned where xyz-abcde is
the
ID I entered to authenticate to the Linux server:

psql: FATAL: role “xyz-abcde” does not exist

The other engineer told me the server runs Postgres but I’m not familiar
with database administration and advice on how to verify what database
instance you’re connected to would be really appreciated.

Best regards,

Ead

Thank you. I’ve just changed the directory to ‘db’, run ‘rake
db:migrate’
to find no error, then run ‘rake db:migrate RAILS_ENV=production’ to
reflect any possible changes to the live server,
but the same error message ‘We’re sorry, but something went wrong’ still
appears…

Regards,

Ead

Apologies, the code from static_pages_controller.rb below only shows up
to
line 15. Line 16 reads as follows:

@ordered_industries_name_hash = @user.ordered_industries_name_hash

I can’t understand what production.log is saying about this line…

It turns out that the server reboot had terminated Unicorn which failed
to
restart. Deleting unicorn.pid while making sure that this was not
included
in the processes restored the site.

Best regards,

Ead

On Thu, Apr 17, 2014 at 8:43 AM, Dai N. [email protected] wrote:

I don’t have a good knowledge of databases at all, so some more advice would
be grateful.

First piece of advice: stop top-posting, and answer the questions
already asked.

Are you connecting to the correct database instance?

Do your tests run?


Hassan S. ------------------------ [email protected]
http://about.me/hassanschroeder
twitter: @hassan

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