Otrs on nginx with fcgiwrap

Hi There,

I’m trying to run OTRS on Debian with nginx and fcgiwrap. But all I get
is
this error:

FastCGI sent in stderr: “Cannot get script name, is DOCUMENT_ROOT and
SCRIPT_NAME set
and is the script executable?” while reading response header from
upstream,

client: 123.123.123.123,
server: support.example.com,
request: “GET /otrs/index.pl HTTP/1.1”,
upstream: “fastcgi://unix:/var/www/sockets/fcgiwrap.socket:”,
host: “support.example.com”, referrer: “http://support.examle.com/
Here’s my configuration:

server {
server_name support.example.com;

access_log      /var/www/support/log/access.log;
access_log      /var/log/nginx/access.log;
error_log       /var/www/support/log/error.log info;

fastcgi_buffers 8 16k;
fastcgi_buffer_size 32k;

root /var/www/support/otrs/var/httpd/htdocs;

index index.html;

location = /favicon.ico {
        access_log      off;
        log_not_found   off;
}

location /otrs-web/ {
        alias /var/www/support/otrs/var/httpd/htdocs;
}

location ~ ^/otrs/(.*\.pl)(/.*)?$ {
        gzip off;

        fastcgi_pass unix:/var/www/sockets/fcgiwrap.socket;

        fastcgi_index index.pl;

        fastcgi_param SCRIPT_FILENAME

/var/www/support/otrs/bin/fcgi-bin/$1;

        include fastcgi_params;

}

}
and the fastcgi_params:

fastcgi_connect_timeout 65;
fastcgi_send_timeout 180;
fastcgi_read_timeout 180;

fastcgi_param QUERY_STRING $query_string;
fastcgi_param REQUEST_METHOD $request_method;
fastcgi_param CONTENT_TYPE $content_type;
fastcgi_param CONTENT_LENGTH $content_length;

fastcgi_param SCRIPT_FILENAME $request_filename;
fastcgi_param SCRIPT_NAME $fastcgi_script_name;
fastcgi_param REQUEST_URI $request_uri;
fastcgi_param DOCUMENT_URI $document_uri;
fastcgi_param DOCUMENT_ROOT $document_root;
fastcgi_param SERVER_PROTOCOL $server_protocol;

fastcgi_param GATEWAY_INTERFACE CGI/1.1;
fastcgi_param SERVER_SOFTWARE nginx/$nginx_version;

fastcgi_param REMOTE_ADDR $remote_addr;
fastcgi_param REMOTE_PORT $remote_port;
fastcgi_param SERVER_ADDR $server_addr;
fastcgi_param SERVER_PORT $server_port;
fastcgi_param SERVER_NAME $server_name;

fastcgi_param HTTPS $https;

PHP only, required if PHP was built with --enable-force-cgi-redirect

fastcgi_param REDIRECT_STATUS 200;

Any idea what could be the problem?

Kind regards
Pascal

Posted at Nginx Forum:
http://forum.nginx.org/read.php?2,235011,235011#msg-235011

On Sun, Jan 13, 2013 at 10:39:14AM -0500, PascalTurbo wrote:

Hi there,

I’m trying to run OTRS on Debian with nginx and fcgiwrap. But all I get is
this error:

FastCGI sent in stderr: “Cannot get script name, is DOCUMENT_ROOT and
SCRIPT_NAME set
and is the script executable?” while reading response header from upstream,

All untested, but:

that message suggests that your fastcgi server (==fcgiwrap) uses
DOCUMENT_ROOT and SCRIPT_NAME to decide which file to process.

Which file do you want fcgiwrap to process?

What is DOCUMENT_ROOT? What is SCRIPT_NAME? Does combining them lead
you to that file?

Is that file executable?

It may be that switching to a fcgiwrap that uses SCRIPT_FILENAME is the
simplest fix for you.

Or maybe your fcgiwrap does already use SCRIPT_FILENAME, but it uses
the last one that it receives – in that case putting your “include”
line before your “fastcgi_param” line may be sufficient.

You must match your nginx “fastcgi_param” configuration to whatever it
is that your fastcgi server requires. Your fastcgi server documentation
may give a better indication of what that is.

f

Francis D. [email protected]

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