Just to add to the go-daddy bashing, although this isn’t rails
I had a dedicated server, in production, with GoDaddy. One day, the
started going down for no apparent reason. Keep in mind, this was in
production with a few sites that have reasonable traffic.
Several calls to support and the same response “please put in a reboot
request”. The request can only be scheduled in 15 minute intervals. As
as it would come back, it would go down within 2-3 minutes. Then I had
wait another 10 minutes for a reboot request.
We kept calling were eventually told we were overloading our server (we
3 web sites and about 100 email boxes) and basically it wasn’t their
because they can’t support anything that we are running that is causing
to go down.
After some deep investigating throughout the evening (during the brief
periods between reboot requests), I found the core-temp had been getting
pretty high generally right before the server would lock up. After
go-daddy this, they finally decided to investigate. They found there was
bad fan on our server and it was causing the system to overheat and
Needless to say, we were really pi$$ed about this. For the first few
of the issue, GoDaddy wouldn’t even acknowledge the problem could be on
their end, and wouldn’t even investigate. They had kept telling us they
looking into it. We were watching “who” on the server, and nobody had
logged in. Now, of course, hardware fails all the time, I can’t be angry
about that— but the level of service and responsiveness by GoDaddy was
horrible… as if it really didn’t even matter to them (not that I
The best is that while we were waiting for a response from level1-tech
was waiting on a response from level2-tech, he said “You know, I see
your account has a few domains up for renewal, would you like to
renewing for 5-10 years?”. He then asked if we would like to switch our
server plan from month-to-month to a yearly contract. I just laughed.
When the fan finally got switched, we got a new server with rackspace
cancelled the godaddy one a couple days later. I even transferred my
off their registrar (paying transfer fees to the new registrar) just out