Actionmailer - Multipart and Outlook?

Rails
1

Hi,

I’m having issues with getting a consistent result with the emails I am
sending using Actionmailer.

Problem: Emails that I send with plain text, rich text, and attachments
do
not display the same results across GMail, Yahoo, Outlook and
Thunderbird.

Scenario:

I am sending an email with text/plain, text/html, and 2 attachments
using
the code below, and I’ve specified the content_type. GMail receives and
displays the email perfectly but in outlook, none of the attachments are
displayed, and in thunderbird, the last attachment is displayed, and in
yahoo, none of the attachments display. I’ve followed many tutorials
including the guide in the actionmailer main doc.

this is in my mailer

Simplified Version:

def ticket_email(options)
msg = options[:ticket_id] ? “#{options[:message]}

Please leave the [Ref: ##{options[:ticket_id]}] in your subject when
replying, Thank you.” : options[:message]
subject “subject”
recipients options[:recipients]||’’
from options[:from]||’’
cc options[:cc]||""
bcc options[:bcc]||""
content_type “multipart/alternative”

part :content_type => "text/plain", :body =>

render_message(“ticket_email.text.plain.haml”, :message => msg)

part :content_type => "text/html", :body =>

render_message(“ticket_email.text.html.haml”, :message => msg)

attachment :content_type => f.content_type, :body => contents,

:filename
=> f.original_filename
end

Full Version (in case you wanted to take a look at it)

def ticket_email(options)

msg = options[:ticket_id] ? "#{options[:message]}<br /><br /><br

/>Please leave the [Ref: ##{options[:ticket_id]}] in your subject when
replying, Thank you." : options[:message]

subject     options[:subject]||'No Subject'
recipients  options[:recipients]||''
from        options[:from]||''
cc          options[:cc]||""
bcc         options[:bcc]||""
content_type    "multipart/alternative"

part :content_type => "text/plain", :body =>

render_message(“ticket_email.text.plain.haml”, :message => msg)

part :content_type => "text/html", :body =>

render_message(“ticket_email.text.html.haml”, :message => msg)

unless options[:file].nil? or options[:file].empty?
  options[:file].each do |f|
    unless f==''
      if !f.path.nil? and !f.path.empty?
        contents = File.read(f.path)
      else
        contents = f.read
      end
      attachment :content_type => f.content_type, :body => contents,

:filename => f.original_filename
end
end
end
end

Any help would be great, I have been searching for a solution for a
while
now.

Thanks,
Matt

2

Just for some perspective… I had these same sort of problems with
other
web frameworks trying to send multipart mail, especially to Outlook.
I bring this up because you might find helpful information from other
systems. I.e. widen your search.

Cheers,
Walter

3

Thanks for the tip, I’ve come to the realization that it is whenever I
send
a multipart email it is not consistently being displayed. What
frameworks
did you look at?

Thanks,
Matt

On Tue, Sep 2, 2008 at 4:54 PM, Walter McGinnis