Re Ticketing/Issue system

Rails
1

Hej
We are in need of a ticketing/issue handling system to hande multiple
customers.

I downloaded SimpleTIckets but it does not seem to be complete.

I wonder if anyone knows of any other open source project with this
focus. (Simple, not too advanced),

Thanks!

Per-Olof

2

On 9 Mar, 10:09, Per-olof Hermansson <rails-mailing-l…@andreas-
s.net> wrote:

Hej
We are in need of a ticketing/issue handling system to hande multiple
customers.

I downloaded SimpleTIckets but it does not seem to be complete.

I wonder if anyone knows of any other open source project with this
focus. (Simple, not too advanced),

mantis, but it’s php and not ruby (remember, always choose the right
tool for the task).

3

I’ve found Trac (http://trac.edgewall.com/) to be the best system for
tickets and source browsing. It’s python based, but really easy to
setup and get going with your SVN repository (assuming you’re using
svn).

On Mar 9, 5:09 pm, Per-olof Hermansson <rails-mailing-l…@andreas-

4

Philip H. wrote:

project stuff built in, but it all looked fairly simple (at least the
screenshots :slight_smile: Also has svn browsing too…

There’s also Collaboa and Retrospectiva which is fork of Collaboa but
like an earlier poster I use Trac too.

–
Michael W.

5

Hej
We are in need of a ticketing/issue handling system to hande multiple
customers.

I downloaded SimpleTIckets but it does not seem to be complete.

I wonder if anyone knows of any other open source project with this
focus. (Simple, not too advanced),

I haven’t used it, but redmine looks interesting… it has a lot of
extra
project stuff built in, but it all looked fairly simple (at least the
screenshots :slight_smile: Also has svn browsing too…

6

Michael W. wrote:

There’s also Collaboa and Retrospectiva which is fork of Collaboa but
like an earlier poster I use Trac too.

Replying to my own post I just ran across another Rails issue tracking
system called Devalot:

http://software.pmade.com/devalot

and here are the links to the other two for the lazy:

http://collaboa.org/

–
Michael W.

7

Michael W. wrote:

I haven’t used it, but redmine looks interesting… it has a lot of extra
project stuff built in, but it all looked fairly simple (at least the
screenshots :slight_smile: Also has svn browsing too…

There’s also Collaboa and Retrospectiva which is fork of Collaboa but
like an earlier poster I use Trac too.

If I’m not wrong, Retrospectiva doesn’t interface with Subversion on
Windows since there are no Ruby bindings for Subversion on Windows. If
you’re using Windows, trac may be a better option.

Cheers
Mohit.

8

hi,

ORTS (www.otrs.org) should do the job. I think it’s the most used
opensource
ticket system. It’s written in Perl.

Regards,
Timo