# Video files truncated

**URL:** <https://www.ruby-forum.com/t/video-files-truncated/190802>\
**Category:** NGINX\
**Created:** [June 28, 2010, 12:34pm UTC](https://www.ruby-forum.com/t/video-files-truncated/190802 "2010-06-28T12:34:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![axel](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/a/6de8d8/32.png) [@axel](https://www.ruby-forum.com/u/axel)\
**Post date:** [June 28, 2010, 12:34pm UTC](https://www.ruby-forum.com/t/video-files-truncated/190802/1 "2010-06-28T12:34:52Z")

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Hi,

I was reported some issues regarding videos playback. MP4 videos are  
delivered by nginx. Some clients are complaining because videos stop  
after 5 seconds. Our videos are at least 50s long. I cannot reproduce  
this issue even with an old PC with 3G connection (slow bandwith).

I guess the video stops because the connection is closed by the server  
but I do not understand why. When checking my configuration, I found a  
send\_timeout 5; Can this be in cause?  
Thks a lot

Axel

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**Author:** ![axel](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/a/6de8d8/32.png) [@axel](https://www.ruby-forum.com/u/axel)\
**Post date:** [July 2, 2010, 9:23am UTC](https://www.ruby-forum.com/t/video-files-truncated/190802/2 "2010-07-02T09:23:53Z")

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Hi again

I’m still trying to understand my issue below. I have confirmation that  
my hosting company is not blocking/capping our traffic. Therefore the  
issue should come from the server.  
I even noticed some pictures were half downloaded: you can see half of  
the image and the rest is grey.  
This is a big issue.  
Any idea?

Thks

Axel

Le 28 juin 2010 à 11:35, Axel a écrit :