# Ticketing/bugtracking plugin for rails

**URL:** <https://www.ruby-forum.com/t/ticketing-bugtracking-plugin-for-rails/178940>\
**Category:** Rails\
**Created:** [November 13, 2009, 8:37pm UTC](https://www.ruby-forum.com/t/ticketing-bugtracking-plugin-for-rails/178940 "2009-11-13T20:37:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![christoph\_j](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/c/76d3ee/32.png) [@christoph\_j](https://www.ruby-forum.com/u/christoph_j)\
**Post date:** [November 13, 2009, 8:37pm UTC](https://www.ruby-forum.com/t/ticketing-bugtracking-plugin-for-rails/178940/1 "2009-11-13T20:37:12Z")

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Thanks for the tip, but Redmine seems to be too big for me. I have  
several  
little apps in work, so I was thinking maybe there is a plugin that  
would  
extend my app with simple, small bug tracking and progress logic. I  
would  
suggest that most project are rather little than big e-commerce site. A  
big  
standalone bug tracking app is inappropriate in my opinion. When you  
have  
alpha or beta testers I don’t think they would go to another big website  
to  
enter bugs, better leave it on yours.

Maybe I should do a plugin myself. Thanks anyway.

Cheers,  
Chris

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<div class="post-metadata">

**Author:** ![christoph\_j](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/c/76d3ee/32.png) [@christoph\_j](https://www.ruby-forum.com/u/christoph_j)\
**Post date:** [November 13, 2009, 8:50pm UTC](https://www.ruby-forum.com/t/ticketing-bugtracking-plugin-for-rails/178940/2 "2009-11-13T20:50:40Z")

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Hi Chris,

I agree with you – a lite weight way for users to report a problem.

Joe

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<div class="post-metadata">

**Author:** ![christoph\_j](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/c/76d3ee/32.png) [@christoph\_j](https://www.ruby-forum.com/u/christoph_j)\
**Post date:** [November 13, 2009, 9:10pm UTC](https://www.ruby-forum.com/t/ticketing-bugtracking-plugin-for-rails/178940/3 "2009-11-13T21:10:35Z")

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Have you looked at using [uservoice.com](http://uservoice.com)?

On Fri, Nov 13, 2009 at 11:49 AM, Joe [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid)  
wrote:

> Hi Chris,
> 
> I agree with you – a lite weight way for users to report a problem.

–  
Aaron T.  
[http://synfin.net/](http://synfin.net/)  
[http://tcpreplay.synfin.net/](http://tcpreplay.synfin.net/) - Pcap editing and replay tools for Unix &  
Windows  
Those who would give up essential Liberty, to purchase a little  
temporary  
Safety, deserve neither Liberty nor Safety.  
– Benjamin Franklin  
“carpe diem quam minimum credula postero”

---

<div class="post-metadata">

**Author:** ![christoph\_j](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/c/76d3ee/32.png) [@christoph\_j](https://www.ruby-forum.com/u/christoph_j)\
**Post date:** [November 13, 2009, 10:58pm UTC](https://www.ruby-forum.com/t/ticketing-bugtracking-plugin-for-rails/178940/4 "2009-11-13T22:58:14Z")

</div>

Christoph J. wrote:

> Thanks for the tip, but Redmine seems to be too big for me.

Redmine’s not big at all.

> I have  
> several  
> little apps in work, so I was thinking maybe there is a plugin that  
> would  
> extend my app with simple, small bug tracking and progress logic.

This is best done as a separate application, I think.

> I  
> would  
> suggest that most project are rather little than big e-commerce site.

Agreed.

> A  
> big  
> standalone bug tracking app is inappropriate in my opinion. When you  
> have  
> alpha or beta testers I don’t think they would go to another big website  
> to  
> enter bugs, better leave it on yours.

Nope. Redmine isn’t “big”, and it’s entirely appropriate to expect your  
testers to go to a separate bug tracker. If branding and usability are  
concerns, you can install it on the same domain and provide a link in  
your app. But keep it separate – don’t pollute your app with a bug  
tracker.

> Maybe I should do a plugin myself. Thanks anyway.

Maybe you should just use a separate tracker! 🙂

> Cheers,  
> Chris

## Best,

Marnen Laibow-Koser  
[http://www.marnen.org](http://www.marnen.org)  
removed\_email\_address@domain.invalid