# Textdriven worst hosting i ever seen **URL:** \ **Category:** Deployment\ **Created:** [July 28, 2007, 8:27am UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619 "2007-07-28T08:27:49Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [July 28, 2007, 8:27am UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/1 "2007-07-28T08:27:49Z")
Somebody tolds me that textdriven is a very good hosting company so i get an account for one year at textdriven Maybe it was a good hosting company in the past but for now it’s a problem hosting company. The only goof thing is that you can setup your own DNS. This time i uploaded a new site and a get no more than an error in my production.log MissingSourceFile (no such file to load – application): I have the application file in my app controllers and on ocomotive my site works well. I tried almost everything to get in on work. So i made an ticket on the helpdesk that there is something wrong on the server nut no anser att all I get many crashes on my site at textdriven and the server was very slow. so for a month ago i decided to setup my main site on another hosting in the netherlands named bluerail. You can’t setup your own DNS but the service is very well, you can even call to them and the site loads a lot quicker than on textdriven, most websites i visit are slower now than my own site. The biggest mistake i ever made is to setup an account for one year at textdriven ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [July 28, 2007, 6:29pm UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/2 "2007-07-28T18:29:32Z")
It’s pretty obvious that you get faster response times from a server in your own country than from one across both the Atlantic _and_ the USA, just because of the ping times. For me a site on a local VPS gets ping times around 10ms whereas one in Cal is more or less 200ms. So if the majority of your readership is local, by all means use local hosting. Just remember that the situation is reversed for readers in US. That said, not getting a reply to a support ticket sucks. I’ve fortunately not experienced that bad service from Textdrive. However, I wouldn’t directly blame them for your site not working, there’s quite a lot of people on Textdrive running Rails apps just fine. However, I wouldn’t recommend anyone to run a production site on a shared host. There’s plenty of VPS offerings (including Joyent) around for not too much money that provide you much better stability and power. Cheers, //jarkko On 7/28/07, GA Gorter [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) wrote: > I have the application file in my app controllers and on ocomotive my > call to them and the site loads a lot quicker than on textdriven, most > websites i visit are slower now than my own site. > > ## The biggest mistake i ever made is to setup an account for one year at textdriven > > Posted via [http://www.ruby-forum.com/](http://www.ruby-forum.com/). > > > ## – Jarkko L. > **[jlaine.net](https://jlaine.net/)** > > Your freedom to carry a gun messes with my freedom to walk around without fear. Your freedom to “stand your ground” with force is at odds with my … [http://odesign.fi](http://odesign.fi) ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [July 31, 2007, 6:33pm UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/3 "2007-07-31T18:33:51Z")
i’ve got a textdrive account and yes i agree they aren’t the best for front-line stuff. been using [www.slicehost.com](http://www.slicehost.com) for my rails hosting, much better. ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [August 1, 2007, 10:34am UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/4 "2007-08-01T10:34:42Z")
I keep hearing stories like this about them, too bad :-. We use [Slicehost.com](http://Slicehost.com) for all our hosting as well and it is superb. On Jul 28, 8:27 am, GA Gorter [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [September 2, 2007, 6:27am UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/5 "2007-09-02T06:27:34Z")
Chris B. wrote: > I’ve used TextDrive, for a shared host setup for a long time. There > have been a few ups and downs, but mostly it’s been quite good from my > point of view. I think part of the issue is often it’s not an > apples-to-apples comparison. TextDrive is shared hosting. I’m using Textdrive’s Dedicated Accelerator (by Joyent) and my experience so far is that they are really unorganized, their documentation is often misleading and they rarely reply to a help ticket with 3 days if you don’t start a fire. I’ve put in about 35 hours in setting up a simple app and I can’t even get “gem install foo” to work. It’s maddening. ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [August 1, 2007, 5:38pm UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/6 "2007-08-01T17:38:46Z")
I’ve used TextDrive, for a shared host setup for a long time. There have been a few ups and downs, but mostly it’s been quite good from my point of view. I think part of the issue is often it’s not an apples-to-apples comparison. TextDrive is shared hosting. Something like SliceHost (who I have also used) is a VPS, and a completely bare bones one at that (e.g. they don’t even do DNS). When you’re on shared hosting, you have the potential to be affected by other people’s actions or applications, etc. If one is to compare against other VPS solutions, then they should compare Joyent’s Accelerators, which so far, I’ve heard nothing but good about. They also have some low cost versions now as well. I am currently in the process of finding a VPS solution. Accelerators are in the top couple on my list right now. Slicehost is interesting, but it’s too bare bones for what we want (we’d rather spend more, to get more things done that we don’t want our developers having to spend their time on - taking their time away from app development). EngineYard is pretty slick, and has some very nice stuff, but, at least from the info I gather on their web site, it’s a bit too confining (very Rails specific, requires(?) their deployment recipe, etc.). So, I think you just have to evaluate it per your needs. Granted, if Joyent/TextDrive’s support is not standing up, then that’s a flag. I’ve had a few cases of this, but nothing that has caused me to go somewhere else or really complain much. On 8/1/07, Marston [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) wrote: > > ## problem hosting company. I get many crashes on my site at textdriven and the server was very > > > > Posted viahttp://www.ruby-forum.com/. > > > – Chris B. removed\_email\_address@domain.invalid ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [September 2, 2007, 6:29am UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/7 "2007-09-02T06:29:25Z")
Chris B. wrote: > (we’d rather spend more, to > get more things done that we don’t want our developers having to spend > their time on - taking their time away from app development). If that is what you are looking for then remove Textdrive from your list. ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [September 2, 2007, 6:54am UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/8 "2007-09-02T06:54:21Z")
Slicehost does handle DNS… [http://www.slicehost.com/faq#do-you-host-dns-or-register-domains](http://www.slicehost.com/faq#do-you-host-dns-or-register-domains) My recommendation is to stay away from shared hosting if possible. ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [September 2, 2007, 8:19am UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/9 "2007-09-02T08:19:25Z")
On Sep 1, 10:27 pm, Will M. [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) wrote: > I’m using Textdrive’s Dedicated Accelerator (by Joyent) and my > experience so far is that they are really unorganized, their > documentation is often misleading and they rarely reply to a help ticket > with 3 days if you don’t start a fire. I’ve been with TextDrive about two years and this has been my experience as well. TextDrive is an amazing concept, they are doing some really cool tech, and if you are big enough they probably will even give you good service. However for the little guy (anyone smaller than twitter), don’t expect much. Just read my contributions at the end of this thread [http://forum.textdrive.com/viewtopic.php?id=15571](http://forum.textdrive.com/viewtopic.php?id=15571). My TextDrive email is blocked by Hostopia and the official response is to completely ignore my tickets (for months) and then say that it’s not their problem. Jason Hoffman even went so far as to say my tickets “better be real support issues” as if submitting a ticket is some sort of personal attack against him. I tried to love TextDrive, they do cool tech, and say all the right things. The trouble is they can’t get the fundamentals right. It doesn’t matter if their servers shit gold bricks if they can’t respond to a support ticket. Year after year this pattern has repeated itself, and the management are in complete denial about the problem. They claim it’s because people have unrealistic expectations of them (that is true for any web host). However that doesn’t fly with me because I’m not some clueless newbie trolling their forums. I’ve been in the web industry since 1994 and I have worked with dozens of hosts, including working for a reseller, and managing my own servers. I have an extremely well-informed opinion of what is reasonable in the web hosting department. I noticed that people over at the TextDrive forums love to bash Dreamhost, but one thing’s for sure, they respond to support tickets. ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [September 2, 2007, 6:57pm UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/10 "2007-09-02T18:57:38Z")
@mike sorry for chiming about my own service, but I would invite you all to try our shared hosting service :), there is no comparison to other shared hosting services, we offer dedicated resources for every single mongrel instance (like 60MB of RAM) and we carefully limit the number of mongrel instances that run on a single server… conclusion, we are proud to offer a really fast and reliable shared hosting service, scalable to great fully managed dedicated servers. Maykel Rodriguez > **[Home - Speedyrails](https://www.speedyrails.com/)** > > Speedyrails is an AWS Advanced Consulting Partner. We leverage our extensive AWS knowledge to provide exceptional managed services. ---
**Author:** ![gorter9](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/g/839c29/32.png) [@gorter9](https://www.ruby-forum.com/u/gorter9)\ **Post date:** [September 2, 2007, 9:21am UTC](https://www.ruby-forum.com/t/textdriven-worst-hosting-i-ever-seen/110619/11 "2007-09-02T09:21:27Z")
Most Rails hosting companies (including ours) will provide DNS services and if they don’t provide email services outside your VPS, you should look elsewhere. Checkout RailsMachine, Blue Box Group (where I work) or Engine Y. for a really good rails hosting company. – Jesse P., Blue Box Group, LLC