# Re Ticketing/Issue system **URL:** \ **Category:** Rails\ **Created:** [March 9, 2007, 10:09am UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269 "2007-03-09T10:09:55Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![perherman](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/3ec8ea/32.png) [@perherman](https://www.ruby-forum.com/u/perherman)\ **Post date:** [March 9, 2007, 10:09am UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269/1 "2007-03-09T10:09:55Z")
Hej We are in need of a ticketing/issue handling system to hande multiple customers. I downloaded SimpleTIckets but it does not seem to be complete. I wonder if anyone knows of any other open source project with this focus. (Simple, not too advanced), Thanks! Per-Olof ---
**Author:** ![perherman](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/3ec8ea/32.png) [@perherman](https://www.ruby-forum.com/u/perherman)\ **Post date:** [March 9, 2007, 10:48am UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269/2 "2007-03-09T10:48:29Z")
On 9 Mar, 10:09, Per-olof Hermansson \ wrote: > Hej > We are in need of a ticketing/issue handling system to hande multiple > customers. > > I downloaded SimpleTIckets but it does not seem to be complete. > > I wonder if anyone knows of any other open source project with this > focus. (Simple, not too advanced), mantis, but it’s php and not ruby (remember, always choose the right tool for the task). ---
**Author:** ![perherman](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/3ec8ea/32.png) [@perherman](https://www.ruby-forum.com/u/perherman)\ **Post date:** [March 9, 2007, 12:36pm UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269/3 "2007-03-09T12:36:45Z")
I’ve found Trac ([http://trac.edgewall.com/](http://trac.edgewall.com/)) to be the best system for tickets and source browsing. It’s python based, but really easy to setup and get going with your SVN repository (assuming you’re using svn). On Mar 9, 5:09 pm, Per-olof Hermansson \ **Author:** ![perherman](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/3ec8ea/32.png) [@perherman](https://www.ruby-forum.com/u/perherman)\ **Post date:** [March 9, 2007, 5:07pm UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269/4 "2007-03-09T17:07:45Z") Philip H. wrote: > project stuff built in, but it all looked fairly simple (at least the > screenshots 🙂 Also has svn browsing too… There’s also Collaboa and Retrospectiva which is fork of Collaboa but like an earlier poster I use Trac too. – Michael W. ---
**Author:** ![perherman](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/3ec8ea/32.png) [@perherman](https://www.ruby-forum.com/u/perherman)\ **Post date:** [March 9, 2007, 4:49pm UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269/5 "2007-03-09T16:49:43Z")
> Hej > We are in need of a ticketing/issue handling system to hande multiple > customers. > > I downloaded SimpleTIckets but it does not seem to be complete. > > I wonder if anyone knows of any other open source project with this > focus. (Simple, not too advanced), I haven’t used it, but redmine looks interesting… it has a lot of extra project stuff built in, but it all looked fairly simple (at least the screenshots 🙂 Also has svn browsing too… ---
**Author:** ![perherman](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/3ec8ea/32.png) [@perherman](https://www.ruby-forum.com/u/perherman)\ **Post date:** [March 9, 2007, 5:25pm UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269/6 "2007-03-09T17:25:54Z")
Michael W. wrote: > There’s also Collaboa and Retrospectiva which is fork of Collaboa but > like an earlier poster I use Trac too. Replying to my own post I just ran across another Rails issue tracking system called Devalot: [http://software.pmade.com/devalot](http://software.pmade.com/devalot) and here are the links to the other two for the lazy: [http://collaboa.org/](http://collaboa.org/) > **[GitHub - dim/retrospectiva: Open source, web-based agile project management,...](https://github.com/dim/retrospectiva)** > > Open source, web-based agile project management, featuring: Goal planner, Story management, Issue-tracker, Code review, SCM Integration, Wiki & Blog. It is intended to assist the collaborative... – Michael W. ---
**Author:** ![perherman](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/3ec8ea/32.png) [@perherman](https://www.ruby-forum.com/u/perherman)\ **Post date:** [March 9, 2007, 6:03pm UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269/7 "2007-03-09T18:03:10Z")
Michael W. wrote: > > > > > > > I haven’t used it, but redmine looks interesting… it has a lot of extra > > project stuff built in, but it all looked fairly simple (at least the > > screenshots 🙂 Also has svn browsing too… > > There’s also Collaboa and Retrospectiva which is fork of Collaboa but > like an earlier poster I use Trac too. If I’m not wrong, Retrospectiva doesn’t interface with Subversion on Windows since there are no Ruby bindings for Subversion on Windows. If you’re using Windows, trac may be a better option. Cheers Mohit. ---
**Author:** ![perherman](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/3ec8ea/32.png) [@perherman](https://www.ruby-forum.com/u/perherman)\ **Post date:** [March 9, 2007, 6:23pm UTC](https://www.ruby-forum.com/t/re-ticketing-issue-system/88269/8 "2007-03-09T18:23:20Z")
hi, ORTS ([www.otrs.org](http://www.otrs.org)) should do the job. I think it’s the most used opensource ticket system. It’s written in Perl. Regards, Timo