# NginX and Magento very strange problem (?!) **URL:** \ **Category:** NGINX\ **Created:** [March 3, 2013, 4:30pm UTC](https://www.ruby-forum.com/t/nginx-and-magento-very-strange-problem/227078 "2013-03-03T16:30:58Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![omolinete](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/o/59ef9b/32.png) [@omolinete](https://www.ruby-forum.com/u/omolinete)\ **Post date:** [March 3, 2013, 4:30pm UTC](https://www.ruby-forum.com/t/nginx-and-magento-very-strange-problem/227078/1 "2013-03-03T16:30:58Z")
Hello All, This is my first post on the forum, so thank you very much in advance for your attention on my topic. Hope anyone could help me 🙂 The problem we are getting with NginX and Magento, is relating to the download process of files such as PDF, which are in this case invoices. Magento seems to work flawlessly under NginX, except when we try to view from the server any PDF file through the Magento backend, or when we try to save the same file on our local disk. The tricky point is that we don’t get any problem when we try to download a previously uploaded PDF file to the server using the “scp” command, and accessing to this file using the direct URL. The problem appears when we try to download the PDF file from the Magento’s backend; NginX contact our browser but does not start the transfer/download after you perform a restart of the NginX’s service. I have recorded a little video of 3:27 minutes from my desktop, where you will see by yourself what is the issue we have with NginX. Here is the URL: [http://www.misspepa.com/capturedmovie.ogv](http://www.misspepa.com/capturedmovie.ogv) . Please, note that there’s no audio for the video. We are really convinced that the problem is at the NginX side and not on Magento side, because as you will see on the video, when we restart the NginX service the transfer which still says “Starting” (when it is really frozen) is rapidly accomplished with success. If I do not restart the NginX service, the download transfer process of such files will become stalled for a indefinitely period of time with no success… … And last but not last, the logs of NginX didn’t report any error. So, for that reason I decided to post my issue to the forum, in order to get some help on this subject. Thank you very much in advance!! MOLI Posted at Nginx Forum: > **[NginX and Magento very strange problem (?!)](https://forum.nginx.org/read.php?2,236869,236869#msg-236869)** > > Hello All, This is my first post on the forum, so thank you very much in advance for your attention on my topic. Hope anyone could help me :) The problem we are getting with NginX and Magento, is relating to the download process of files such as PDF,... ---
**Author:** ![omolinete](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/o/59ef9b/32.png) [@omolinete](https://www.ruby-forum.com/u/omolinete)\ **Post date:** [March 4, 2013, 12:45pm UTC](https://www.ruby-forum.com/t/nginx-and-magento-very-strange-problem/227078/2 "2013-03-04T12:45:13Z")
Hello! On Sun, Mar 03, 2013 at 10:30:17AM -0500, omolinete wrote: > save the same file on our local disk. > will see by yourself what is the issue we have with NginX. Here is the URL: > success… > > … And last but not last, the logs of NginX didn’t report any error. So, > for that reason I decided to post my issue to the forum, in order to get > some help on this subject. From the symptoms described/shown I would suppose Content-Length is reported incorrectly by a backend, which makes browser to assume there will be more data and to wait for it. Restart of the nginx forces close of the connection and convinces browser there is nothing to wait for. It’s just a guess though, you should use debug log and/or tcpdump to analize what actually goes on. See here for some debugging hints: > **[GitHub - nginxinc/nginx-wiki: ARCHIVED -- Source for the now archived NGINX Wiki...](https://github.com/nginxinc/nginx-wiki)** > > ARCHIVED -- Source for the now archived NGINX Wiki section of https://www.nginx.com – Maxim D. > **[nginx: donation](http://nginx.org/en/donation.html)** ---
**Author:** ![omolinete](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/o/59ef9b/32.png) [@omolinete](https://www.ruby-forum.com/u/omolinete)\ **Post date:** [March 14, 2013, 2:46pm UTC](https://www.ruby-forum.com/t/nginx-and-magento-very-strange-problem/227078/3 "2013-03-14T14:46:42Z")
Our magento experts resolve complicated issues on ecommerce websites by building custom extensions and modules, to meet your custom requirements or for a no obligation free quote get in touch with us. Posted at Nginx Forum: > **[Nginx Forum :: Nginx Mailing List - English](https://forum.nginx.org/read.php?2,236869,237353#msg-237353)** > > A portal to and from the mailing list.