# Issue tracking system

**URL:** <https://www.ruby-forum.com/t/issue-tracking-system/121296>\
**Category:** Rails\
**Created:** [November 26, 2007, 5:05pm UTC](https://www.ruby-forum.com/t/issue-tracking-system/121296 "2007-11-26T17:05:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JSASDrowne](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/j/b3f665/32.png) [@JSASDrowne](https://www.ruby-forum.com/u/JSASDrowne)\
**Post date:** [November 26, 2007, 5:05pm UTC](https://www.ruby-forum.com/t/issue-tracking-system/121296/1 "2007-11-26T17:05:18Z")

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We have been looking for an issue tracking system that is capable of  
creating, updating, and keep track of resolved reported customer  
issues, or issues reported by employees of the same organization. We  
tried Simpleticket but encountered too many restrictions, some bugs,  
and a “difficult” installation. We tried Redmine as well, but it seems  
more oriented for bugs rather than issues. Any recommendations? The  
only requirement is that it’s free.

–Drowne

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**Author:** ![JSASDrowne](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/j/b3f665/32.png) [@JSASDrowne](https://www.ruby-forum.com/u/JSASDrowne)\
**Post date:** [November 27, 2007, 1:19am UTC](https://www.ruby-forum.com/t/issue-tracking-system/121296/2 "2007-11-27T01:19:23Z")

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On Nov 26, 2007 11:04 AM, J. A. Drowne [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) wrote:

> We have been looking for an issue tracking system that is capable of  
> creating, updating, and keep track of resolved reported customer  
> issues, or issues reported by employees of the same organization. We  
> tried Simpleticket but encountered too many restrictions, some bugs,  
> and a “difficult” installation. We tried Redmine as well, but it seems  
> more oriented for bugs rather than issues. Any recommendations? The  
> only requirement is that it’s free.

Trac is pretty popular. You can customize it a lot too. Everything is  
in  
terms of “tickets.”

[http://trac.edgewall.org/](http://trac.edgewall.org/)

Compare to a very customized version at [http://dev.rubyonrails.org/](http://dev.rubyonrails.org/)

Michael G.

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**Author:** ![JSASDrowne](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/j/b3f665/32.png) [@JSASDrowne](https://www.ruby-forum.com/u/JSASDrowne)\
**Post date:** [November 27, 2007, 4:44am UTC](https://www.ruby-forum.com/t/issue-tracking-system/121296/3 "2007-11-27T04:44:34Z")

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Also take a look at Retrospectiva.

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**Author:** ![JSASDrowne](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/j/b3f665/32.png) [@JSASDrowne](https://www.ruby-forum.com/u/JSASDrowne)\
**Post date:** [December 19, 2007, 2:49pm UTC](https://www.ruby-forum.com/t/issue-tracking-system/121296/4 "2007-12-19T14:49:03Z")

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I was kinda looking for a help desk, rather than something for  
software developing or milestones. Any ideas?