# Interact on user-level possibly?

**URL:** <https://www.ruby-forum.com/t/interact-on-user-level-possibly/156751>\
**Category:** Rails\
**Created:** [January 2, 2009, 12:13pm UTC](https://www.ruby-forum.com/t/interact-on-user-level-possibly/156751 "2009-01-02T12:13:57Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![remco](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/r/9d8465/32.png) [@remco](https://www.ruby-forum.com/u/remco)\
**Post date:** [January 2, 2009, 12:13pm UTC](https://www.ruby-forum.com/t/interact-on-user-level-possibly/156751/1 "2009-01-02T12:13:57Z")

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Hi,

In our commerce-funnnel (step 1 \> 5) we have drop from 100%(1) to 2%(5).

Clickstream:

Adwords  
Visitor search for product (step1)  
Visitor compare suppliers (step2)  
Visitor makes decision (step3)  
Visitor fills in form (step4)  
Visitor goes to paymentgateway (step5)

First i want to reduce the % between step3 and step4, the idea is  
through an dymanic pop-up when the visitor ‘needs’ some advice in making  
the decision. The visitor gets dymanic a pop-up box with an chat  
function with our agents.

Someone ideas in case of setup/plugins/gems?

Grtz…remco