# Help installing Rails app on server

**URL:** <https://www.ruby-forum.com/t/help-installing-rails-app-on-server/62532>\
**Category:** Rails\
**Created:** [June 5, 2006, 10:49pm UTC](https://www.ruby-forum.com/t/help-installing-rails-app-on-server/62532 "2006-06-05T22:49:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Philip\_Johnston](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/ce7236/32.png) [@Philip\_Johnston](https://www.ruby-forum.com/u/Philip_Johnston)\
**Post date:** [June 5, 2006, 10:49pm UTC](https://www.ruby-forum.com/t/help-installing-rails-app-on-server/62532/1 "2006-06-05T22:49:05Z")

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Hello,

I’ve been creating Rails apps on Mac OS X just fine, and I just got a  
hosting account with [webmasters.com](http://webmasters.com), which offers Rails.

I uploaded an empty app, just to see if I can get the “Welcome Aboard”  
page. I did get that page, but when I click on “About your  
application’s environment”, I get “Not Found - Sorry, the requested URL  
/testapp/public/rails/info/properties was not found on this server.”

I’ve requested support from the host, and they say they cannot help me,  
that other users have gotten it to work, and that it is a coding issue.

I’ve also tried uploading a working app, setting up the database, etc,  
and am not able to access the app at all. I figured I should get the  
first “Welcome About” page problem fixed first.

Thanks,  
Philip

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**Author:** ![Philip\_Johnston](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/ce7236/32.png) [@Philip\_Johnston](https://www.ruby-forum.com/u/Philip_Johnston)\
**Post date:** [June 5, 2006, 11:24pm UTC](https://www.ruby-forum.com/t/help-installing-rails-app-on-server/62532/2 "2006-06-05T23:24:44Z")

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Ok so that’s weird. (That’s my name too!). The only thing that I can  
think  
of about your predicament is that perhaps you did not upload the whole  
shebang, or you are having some permissions issues.

Phil

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**Author:** ![Philip\_Johnston](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/ce7236/32.png) [@Philip\_Johnston](https://www.ruby-forum.com/u/Philip_Johnston)\
**Post date:** [June 5, 2006, 11:57pm UTC](https://www.ruby-forum.com/t/help-installing-rails-app-on-server/62532/3 "2006-06-05T23:57:23Z")

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Wow, that is very strange. You even spell it right. You’re not part of  
the Johnston/Lansdale family are you? (There are a lot of Philips in my  
family.)

About the Rails problem, my app is called “testapp”, and I just uploaded  
the entire testapp directory into the httpdocs folder. I didn’t do  
anything with the permissions, as I wouldn’t know what to do, and I  
haven’t read that you need to…

Philip

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<div class="post-metadata">

**Author:** ![Philip\_Johnston](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/p/ce7236/32.png) [@Philip\_Johnston](https://www.ruby-forum.com/u/Philip_Johnston)\
**Post date:** [June 6, 2006, 1:52am UTC](https://www.ruby-forum.com/t/help-installing-rails-app-on-server/62532/4 "2006-06-06T01:52:30Z")

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Hmm, I’m not very familiar with hosting services, since I run my apps  
out of  
my garage on a box that I control. Are you possibly going from a Mac to  
Unix? I had some issues with that cause OSX does is not case sensitive,  
but  
I have not had any troubles with what your trying to do. It might be  
that  
the hosting provider needs to have your Lighttpd configuration adjusted  
for  
their service.

As for families, we are out of Oklahoma, additionally I think we are a  
mix  
going back to who knows, but what I do know is that a distant relative  
was  
the first law man of the Oklahoma territory way back when, so we have  
lots  
of Cherokee blood as well.

Phil