# Google SOC Suggestion **URL:** \ **Category:** Ruby\ **Created:** [April 27, 2006, 10:04pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014 "2006-04-27T22:04:15Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![bbazzarrakk](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/b/47e85d/32.png) [@bbazzarrakk](https://www.ruby-forum.com/u/bbazzarrakk)\ **Post date:** [April 27, 2006, 10:04pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014/1 "2006-04-27T22:04:15Z")
A bug tracking mechanism that sucks significantly less than FogBugs! Why can no one get this right? It’s not rocket science. James Edward G. II ---
**Author:** ![bbazzarrakk](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/b/47e85d/32.png) [@bbazzarrakk](https://www.ruby-forum.com/u/bbazzarrakk)\ **Post date:** [April 27, 2006, 10:08pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014/2 "2006-04-27T22:08:17Z")
On 4/27/06, James Edward G. II [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) wrote: > A bug tracking mechanism that sucks significantly less than FogBugs! > Why can no one get this right? It’s not rocket science. > > James Edward G. II What would you like to see? I feel pretty much the same way, but maybe we should get some requirements out there… ---
**Author:** ![bbazzarrakk](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/b/47e85d/32.png) [@bbazzarrakk](https://www.ruby-forum.com/u/bbazzarrakk)\ **Post date:** [April 27, 2006, 10:25pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014/3 "2006-04-27T22:25:08Z")
well … “sucks less” is incredibly subjective… I think FogBugz sucks FAR less than Bugzilla, but some people think the opposite. Some of us actually are trying to make something simple, and good, in RoR. > **[simpleticket.net - This website is for...](http://ww16.simpleticket.net/?sub1=20230723-1936-1151-9ef5-18b84425dc1a)** > > This website is for sale! simpleticket.net is your first and best source for all of the information you’re looking for. From general topics to more of what you would expect to find here, simpleticket.net has it all. We hope you find what you are... Although if you’re interested in checking out the code behind it (GPL License) I _Strongly_ recommend avoiding the main branch and instead check out the branches/developers/masukomi version. It’s where all the current work is being done before merging everything back into the main trunk. Joining the mailing list would also be an excellent idea for anyone who actually wants to try and keep up with what’s happening and why, or just wants to put in their two cents worth. -Kate ---
**Author:** ![bbazzarrakk](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/b/47e85d/32.png) [@bbazzarrakk](https://www.ruby-forum.com/u/bbazzarrakk)\ **Post date:** [April 27, 2006, 10:31pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014/4 "2006-04-27T22:31:16Z")
On 4/27/06, James Edward G. II [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) wrote: > A bug tracking mechanism that sucks significantly less than FogBugs! > Why can no one get this right? It’s not rocket science. Nothing can be as bad as the old version of HEAT we are using at my company. It makes Bugzilla look great. I have never used FogBugz myself. Still it is funny that Joel has become such an online authority on software, yet his product isn’t all that great? Something is wrong there… Anyhow, I think a RoR bug tracker would be nice. Besides SimpleTicket I think there are some other efforts (as usual), so it might be good to list them here. The other I know if is a private effort for the Haiku (formerly OpenBeOS) project. I’ll email the author of that to get more details. Ryan ---
**Author:** ![bbazzarrakk](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/b/47e85d/32.png) [@bbazzarrakk](https://www.ruby-forum.com/u/bbazzarrakk)\ **Post date:** [April 27, 2006, 11:02pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014/5 "2006-04-27T23:02:20Z")
On Apr 27, 2006, at 3:06 PM, Wilson B. wrote: > On 4/27/06, James Edward G. II [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) wrote: > > > A bug tracking mechanism that sucks significantly less than FogBugs! > > Why can no one get this right? It’s not rocket science. > > > > James Edward G. II > > What would you like to see? I feel pretty much the same way, but > maybe we should get some requirements out there… The _number one_ focus, should be on how quickly the developer can deal with requests. Period. Do I need to repeat that? I better: !!!The _number one_ focus, should be on how quickly the developer can deal with requests!!! Now, if I get a request, click to go to a page, wait on a load, read a little, click to deal with it, wait on a load… TOO LATE, you’re already bugging me! Honestly, I imagine it would be hard to beat directly replying to the email, so that would be my first choice. I have to do that at some point anyway, to tell the user I fixed it (or whatever). And while I am whining, the title field should NOT be optional. Thanks. 🙂 James Edward G. II ---
**Author:** ![bbazzarrakk](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/b/47e85d/32.png) [@bbazzarrakk](https://www.ruby-forum.com/u/bbazzarrakk)\ **Post date:** [April 27, 2006, 11:48pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014/6 "2006-04-27T23:48:20Z")
Ray B. wrote: …\> > Many people love FogBugz. It recently won a Jolt award. > > FogBugz is opinionated software and if your opinions aren’t too strong, > or if your opinions about software development agree with Joel’s, then > you might love FogBugz. All software is opinionated. Software is opinionated reality. People typically don’t notice it, though, unless their opinions differ. Then they complain how much the software sucks. – James B. “In Ruby, no one cares who your parents were, all they care about is if you know what you are talking about.” - Logan C. ---
**Author:** ![bbazzarrakk](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/b/47e85d/32.png) [@bbazzarrakk](https://www.ruby-forum.com/u/bbazzarrakk)\ **Post date:** [April 28, 2006, 5:06pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014/7 "2006-04-28T17:06:55Z")
I have to disagree here. If you want fast response nothing beats Phone and IM. The point of a bug tracker is not to facilitate fastest responses to bugs it is to _track_ bugs. Many systems diverge on WHY you should be tracking the bugs or WHAT you should do with the information gained by tracking them. As for responding to the e-mail being your first choice I’m pretty sure that FogBugz lets you do exactly that. Conversations can be had in e-mail that all get tacked on to the end of the appropriate bug. I may be mistaken on this but I don’t think so. -Kate ---
**Author:** ![bbazzarrakk](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/b/47e85d/32.png) [@bbazzarrakk](https://www.ruby-forum.com/u/bbazzarrakk)\ **Post date:** [April 27, 2006, 11:05pm UTC](https://www.ruby-forum.com/t/google-soc-suggestion/59014/8 "2006-04-27T23:05:32Z")
Ryan L. wrote: > On 4/27/06, James Edward G. II [removed\_email\_address@domain.invalid](mailto:removed_email_address@domain.invalid) wrote: > > > A bug tracking mechanism that sucks significantly less than FogBugs! > > Why can no one get this right? It’s not rocket science. > > Nothing can be as bad as the old version of HEAT we are using at my > company. It makes Bugzilla look great. I have never used FogBugz > myself. Still it is funny that Joel has become such an online > authority on software, yet his product isn’t all that great? Something > is wrong there… Many people love FogBugz. It recently won a Jolt award. FogBugz is opinionated software and if your opinions aren’t too strong, or if your opinions about software development agree with Joel’s, then you might love FogBugz. – Ray