# Error 691

**URL:** <https://www.ruby-forum.com/t/error-691/89872>\
**Category:** Ruby-Forum\
**Created:** [March 23, 2007, 1:00pm UTC](https://www.ruby-forum.com/t/error-691/89872 "2007-03-23T13:00:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![johan1974](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/j/8491ac/32.png) [@johan1974](https://www.ruby-forum.com/u/johan1974)\
**Post date:** [March 23, 2007, 1:00pm UTC](https://www.ruby-forum.com/t/error-691/89872/1 "2007-03-23T13:00:57Z")

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Hello,

After a working VPN connection i suddenly get the error

[quote]Error 691: no acces beacause user or password are not valid at  
this domain[/quote]

I have used different acounts and different paswwords and i am sure i am  
using the right accounts and passwords, but i keep gettng this error. I  
also tried to reconfigure RAS, and i got the message that the server  
where RAS is installed is not mentioned in the security group RAS of the  
DHCP server. Although when i looked i did see this server in the  
mentioned group, i removed it and added it again. But still i keep  
getting this error.

What more can i do to check and resolve this error?

Thx,

Johan Lijffijt  
The netherlands

---

<div class="post-metadata">

**Author:** ![johan1974](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/j/8491ac/32.png) [@johan1974](https://www.ruby-forum.com/u/johan1974)\
**Post date:** [April 29, 2007, 10:04am UTC](https://www.ruby-forum.com/t/error-691/89872/2 "2007-04-29T10:04:13Z")

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error 691, username and password not correct, you can call you service  
provider to check on the username and password, maybe your dialer are  
corrupted so you need to create a new dialer under network connection,  
or you have experience a hang session in the DSLAM of you ISP. if  
problem still persist, call your service provider.

Johan Lijffijt wrote:

> Hello,
> 
> After a working VPN connection i suddenly get the error
> 
> [quote]Error 691: no acces beacause user or password are not valid at  
> this domain[/quote]
> 
> I have used different acounts and different paswwords and i am sure i am  
> using the right accounts and passwords, but i keep gettng this error. I  
> also tried to reconfigure RAS, and i got the message that the server  
> where RAS is installed is not mentioned in the security group RAS of the  
> DHCP server. Although when i looked i did see this server in the  
> mentioned group, i removed it and added it again. But still i keep  
> getting this error.
> 
> What more can i do to check and resolve this error?
> 
> Thx,
> 
> Johan Lijffijt  
> The netherlands