# Bug, Feature, Question tracking system

**URL:** <https://www.ruby-forum.com/t/bug-feature-question-tracking-system/125226>\
**Category:** Ruby\
**Created:** [January 7, 2008, 8:57am UTC](https://www.ruby-forum.com/t/bug-feature-question-tracking-system/125226 "2008-01-07T08:57:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![wet](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/w/848f3c/32.png) [@wet](https://www.ruby-forum.com/u/wet)\
**Post date:** [January 7, 2008, 8:57am UTC](https://www.ruby-forum.com/t/bug-feature-question-tracking-system/125226/1 "2008-01-07T08:57:59Z")

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Hello!

I am a young developer finishing my apprenticeship(vocational  
education in Germany) next week on Friday. I am using mostly [VB.Net](http://VB.Net) at  
work, some Perl, PHP and C++. I “found” Ruby last summer and I fell in  
love with it(mostly because of \_why’s awesome online book). I had the  
chance to use Ruby for my final project. This paragraph is just to say  
thank you to the mailing list, Matz for creating this beautiful and  
fun language and the community for showing me many gems and Gems of  
Ruby.

I am looking for a bug tracking, feature request and question tracking  
system. Question tracking can be seperated, but it would be great if  
there’s an application which can do all of it.  
I’d like to introduce a bug and feature tracking system to keep  
everyone on the same status about a project. We don’t use one yet, so  
I want to give it a try myself before I set up my own and work with it  
a bit before speak with the boss. (“It’s easier to ask forgiveness  
than it is to get permission”, Grace Hopper)  
I am learning at a small IT business selling software and  
hardware(mostly converters between TCP/IP, Bluetooth, RS232 and USB).  
Customers call many times daily to ask the same questions about the  
same products. It’d be great if we could collect the questions, answer  
them one time, write it down and then reuse and re-evaluate the  
answer, perhaps create a FAQ for certain products.

Kind regards,

Thomas

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<div class="post-metadata">

**Author:** ![wet](https://www.ruby-forum.com/letter_avatar_proxy/v4/letter/w/848f3c/32.png) [@wet](https://www.ruby-forum.com/u/wet)\
**Post date:** [January 8, 2008, 7:50pm UTC](https://www.ruby-forum.com/t/bug-feature-question-tracking-system/125226/2 "2008-01-08T19:50:37Z")

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On Jan 7, 2008 8:39 AM, Thomas W. wrote:

> Thanks! It is nearly what I am looking for.  
> I am looking for a solution that I can install on a local server and  
> make it available to my co-workers. We develop here mostly  
> closed-source programs.  
> I just found Trac(forgot how to spell it) again at  
> [http://trac.edgewall.org/](http://trac.edgewall.org/). It seems like a good system to me. Has  
> anyone any experience with it?
> 
> Thomas

Trac is a very good choice if you want to run it on your own server  
and potentially customize it. One example of it in use, with  
customized styling is the Camping Web Microframework  
[http://code.whytheluckystiff.net/camping/](http://code.whytheluckystiff.net/camping/)

Trac is quite mature and sounds like it will work well for your needs.

Daniel Brumbaugh K.