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Technical Writer

Job Description

Posted 18 days ago

Sardine helps neobanks and crypto wallets with fraud indemnification and advanced risk scoring. We're rapidly growing but still a small team. You'll be an essential part of building the next phase of the company.

Responsibilities

  • Write API documentation for API users, such as API reference docs and developer guides.

  • Keep the emphasis on the documentation that is technically accurate and brings clarity for even complex processes.

  • Review documents written by developers / PMs for a particular API and suggest changes / seek clarity to externalize the same documents.

  • Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers.

  • Develop and use all types of content types (workflows / process schematics / instructional videos / developer consoles) to simplify the user’s understanding of the Open API’s.

  • Be the first to respond to developer queries on API forums and put effort to resolve the issue yourself, without needing to check with the core development organization.

  • Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Open API’s.

    Qualifications

    • Bachelor's degree in computer science, technical writing, core sciences, or equivalent experience.

    • Minimum of 5+ years experience in technical documentation, and/or developer outreach/technology partner management roles.

    • Knowledge of tools such as Lucid Chart, Visio is a must.

    • Experience using Git to manage asynchronous collaboration across large teams

    • Experience with authoring documentation in Markdown is core.

    • Familiarity with API documentation tools such as Swagger

    • Knowledge of REST APIs is a must.

    • Experience with programming to enable sample code will require experience, especially around core web technologies such as Python / Javascript / JSON / HTML required.

    • Ability to organize and create multimedia content to explain use cases and process flows.

      Technologies we use includes:

      • bigtable

      • postgres

      • GCP dataflow (apache beam)

      • bigquery

      • ElasticSearch

      • Metabase

      • TypeScript (React + node)

      • Golang

      • Python

      • Ruby

        Benefits

        • Remote-first

        • Flexible PTO

        • Health care and 401K

        • Work from home stipend

        • 7-year for post termination option exercise (vs standard 90 days)

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