Image Description

Senior Software Engineer, Support Engineering

Job Description

Posted 9 months ago

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

Job Description

The Support Engineering/Issue Resolution squad at Etsy is looking for a Senior Software Engineer II to collaborate and lead in building excellent user experiences for buyers and sellers.

At Etsy, we are constantly looking for new ways to improve experiences between buyers and sellers. This becomes even more important when the unexpected occurs in the order process. Our mission on this squad is to make it easy to resolve older issues quickly while providing the best outcome possible when those issues arise.

On the Support Engineering squad, we believe that the work we do improves the lives of Etsy’s 81M+ buyers in a significant way. In the last 6 months, we have transformed how Etsy buyers report a problem with a transaction and receive a resolution for serious order issues. But our work is just beginning.

For the rest of the year, we’ll be focusing on improving the resolution experience for all buyers across Etsy, including a better system for buyers and sellers to self-resolve order issues. This position is an excellent opportunity to make a big impact on a new team at Etsy!

The technical staff at Etsy believe that code is craft, and that the work we do is part of a larger creative culture that includes the hundreds of thousands of inspired artists and designers who make Etsy such a unique marketplace.

We believe that small, empowered, self-motivated teams can do big things. We believe in measuring everything, taking advantage of our pioneering continuous deployment system to ship code early and often, and keeping up a blameless culture based on trust and a commitment to learning. 

This is a full-stack position and heavily uses PHP, MySQL, JavaScript (including React), and TypeScript. Previous experience in this stack is not required, but you’ll need to have attention to detail and be comfortable debugging distributed systems.

This role is (eventually) located in one of our Brooklyn or San Francisco offices, or remote within the US and Canada. We’re also open to remote hires within all U.S. states except Hawaii and Alaska.

About the Role

As a senior software engineer at Etsy, you will:

  • Regularly ship performant PHP, JavaScript, and TypeScript using our continuous delivery pipeline.

  • Demonstrate leadership on every project, whether as a tech-lead or a contributor.

  • Utilize Grafana, ELK, and our in-house analytics tools to capture information and gain insights to help the team iterate.

  • Mentor and coach other engineers on your team and across the company to help them succeed.

  • Participate in the blameless culture at Etsy that allows us to learn from our mistakes.

  • Collaborate with our multi-functional teams and business partners at Etsy, as well as product managers and designers within the team.


    You will do well in this role if you:

    • Have five or more years of practical software development experience. Our hiring is language agnostic; PHP, Python, Go, Ruby, Java, C++, JavaScript (and more!) are all backgrounds we onboard people from.

    • Write understandable, testable code with an eye for maintainability and scalability. You also document your work clearly and concisely.

    • Have experience working within a large codebase and strive to create simplicity from complex systems. You generally leave things in nicer shape than you found them.

    • Love to experiment and use data to drive decision-making and problem-solving. Experience with A/B testing is a plus!

    • Are a strong communicator and are willing to take on a mentoring role with teammates and peers.

    • Are comfortable working as a unit on a multi-functional product team with Product Managers, Designers, Researchers, and Data Analysts.

    • Are invested in Etsy's mission to Keep Commerce Human.

      Additional Information

      What's Next

Job Summary

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