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Infrastructure Engineer - Operations

Job Description

Posted 9 months ago

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for experienced infrastructure engineers to join our operations team to help drive this mission forward.

Specifically, in this role, you will support CMS’ strategic vision to become the leading agency in leveraging modern cloud technology. You will work on a small team to maintain and manage all aspects of these systems, which are deployed on AWS. We make heavy use of tools such as Docker, Packer, Terraform, and Jenkins and we continually evaluate new technologies as they become production-ready for government contexts. This role is focused on support, administration, maintenance, and enhancement of production systems vs. new development.

You can work remotely, or from one of Nava’s offices in DC, SF, or NYC.

Opportunities and Challenges

You will be working within the government ecosystem, which means working closely with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles and cultural norms. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity.

The government also imposes a level of bureaucracy that is typically not present in a company of our size in the private sector. We operate in a regulated environment, where checks and compliance are built into our processes and workflow at every step. This can make the path to production slower and some decisions, such as tools and processes, lie outside of our control. However finding and recommending ways to improve the way government software is built and operated is one of the highest-leverage ways we help fulfill our mission.

You will be working with legacy systems. While our work is to build new systems with up-to-date technology, we have to do that within an existing ecosystem. Our work is building functional, resilient software for production. We don't build flashy prototypes that don't work for real people. This usually means getting to know legacy systems, often with poor documentation and unreliable narrators, and trying to determine how to replicate the systems' behavior or how to integrate with these systems. This is a great opportunity for engineers who enjoy software archaeology. If you care deeply about how software systems work over time, and building systems for longevity and resilience, this work is for you.

What you'll do

  • Work with fellow Infrastructure Engineers to maintain our production infrastructure to ensure ongoing reliability while maximizing the development team's efficiency 
    • Troubleshoot and debug infrastructure, network, and operating system issues
      • Maintain and enhance operations software which automates the configuration, provisioning, deployment and monitoring of our core systems
        • Perform automated deployments to production environments
          • Maintain alarm systems for notifications on error conditions
            • Participate in an on-call rotation for production support escalations
            • What we're looking for

              • Previous experience maintaining a medium or large scale production system
                • Significant experience in one or more of the following areas: Cloud infrastructure, networking, Unix/Linux, Windows, scripting, or security
                  • Ability to automate procedural tasks using scripting or coding in Python, Javascript, or Ruby
                    • A thoughtful, adaptive, and collaborative mindset/understanding of networks, protocols, and architectures
                      • Ability to use the shell to achieve practical aims. E.g. navigate the shell, SSH into machines, create SSH keys, read log files, move files, and start/stop services, search in files, change permissions
                        • Excellent written and verbal communication skills, technical and otherwise
                          • Ability to pick up and learn new operations skills
                          • Other requirements

                            • Experience: Minimum of 3 years
                              • Education: Due to contractual requirements, this role requires a Bachelor's Degree (in any discipline) or four years of experience.
                                • Residency: Lived in United States at least 3 years out of the last 5 years
                                  • You will be required to obtain a public trust clearance.
                                  • We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

                                    We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

                                    Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.

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