Image Description

Customer Success Engineer

Job Description

Posted 3 months ago

SerpApi

SerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.

Our infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.

Each API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.

We offer $100K as US contractor (or local average + 20% premium) and profit sharing for this position.

Customer Success Engineer

We are looking for a Customer Success Engineer who will support our customers.

This position requires someone who loves working with people, social and cares about the results.

Successful candidate(s) will be interacting with customers and answering their questions about our products via Intercom and Email, helping our users solving their problems, following up with users about their problems and offering solutions, invoicing and account management, enterprise sales and writing blog posts about mostly asked questions and similar topics, improving knowledge base and interact closely with engineering team.

We expect you to have experience in a customer facing role for at least 1 year, experience in at least one programming language (Ruby, Python, JavaScript or any other), knowledge about APIs, SaaS, B2B, HTTP or willingness to learn and being familiar with any of the following fields is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.

Our Culture

We have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.

Successful candidate(s) is/are expected to work in one of Europe or USA time zones.

Be sure to mention the word RIGHTEOUS when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.

Salary and compensation

$60,000 — $100,000/year

Location

USA or Europe Timezones

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