Image Description

Customer Success Engineer

Job Description

Posted over 1 year ago

How about working with us to revolutionize how companies listen to their employees and create more engaged workforces?

Hyphen ( is a Bay Area-based provider of employee experience measurement software (SaaS), specialized in helping organizations listen to the true voice of their often-distributed workforce. We augment Human Resources and managers with insights into the drivers of engagement and retention in their teams and an action planning process to remedy issues effectively and move the needle for everyone.

We are a startup of about 30 people, including Product Management, Engineering, Sales, Marketing and Customer Success. We have offices in San Francisco (California), Raleigh (North Carolina) and Bangalore (India).

With 70+ customers, we have reached significant revenue milestones and got funding from investors like 500Startups, Bleu Capital and Eileses Capital.

What you're going to work on

  • You are going to help our North America customers get the best value from Hyphen, working in tandem with our Customer Success Managers to continuously, improve, implement, customize, debug the product, especially for our largest enterprise customers (2,000+ employees).

  • We have web apps and mobile apps, for employees and managers. Everything in JavaScript/TypeScript. We do tons of integrations with other systems (bots, APIs, auth, SFTP...) and have many exciting tech initiatives in our roadmap, which you would be part of. We are always looking to bring our product to new highs with more automation, more integration, better UI/UX, more advanced quant and qual analytics, more efficient workflows, etc.

  • Join us and participate in a unique adventure.

    • Hyphen is 4-year-old and we already have a great product deployed in 70+ customers.

    • We are located in downtown San Francisco across the street from the LinkedIn headquarters, where all the startups and VCs rub elbows ;) We can promise you the time of your life!

    • Experience required

      • Self-starter, with ability to figure stuff out, roll up their sleeves, diagnose issues, learn on the fly

      • Strong understanding of Typescript and NodeJS

      • Good working knowledge of MongoDB

      • Exceptional debugging skills

      • Exposure to Heroku/AWS

      • Exposure to TDD practices

      • Comfortable working with a distributed team

      • Looking forward to meeting you!

Job Summary

Image Description Website
San Francisco, CA, US Location

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