Image Description

Customer Happiness Engineer (Ruby on Rails)

Job Description

Posted 18 days ago

Hiring — Customer Happiness EngineerWe’re looking for a great problem solver to help our customers use Memberful.  As the Customer Happiness Engineer, you’ll have the chance to make a big impact by providing unexpectedly great  technical support to all customers and prospects. You’ll also fix routine bugs and work on high-impact feature requests for top customers.

This job is for you if:

  • You’re responsible, empathetic, and articulate. 
  • You’re enthusiastic about life and work on a daily basis.
  • You embrace responsibility and new challenges.
  • You care deeply about form and function.
  • You look for opportunities to improve process.
  • You thrive on organization and planning.
  • You do what it takes to get things done on time.
  • You have experience working remotely and enjoy it, and you value deep work.
  • You recognize it's about building a great product, and therefore embrace discussion and criticism of ideas.
  • You don't claim to be an expert at everything, but you show a strong desire to learn new things and continually get better.
  • You don’t just report the problem, you present a plan for fixing it.
  • Because we’re a small team, your work will be both demanding and multidisciplinary:

    • Respond to any technical customer support questions which requires not only being a Memberful expert — but also understanding how Memberful integrates with WordPress and third-party apps like Mailchimp, Discord, and Zapier.
    • Fix routine bugs that come up from time to time.
    • Plan and ship new features.
    • Ensure the service is fast and reliable.
    • Communicate customer use cases and pain points to the team.
    • Periodically on-call (all engineers rotate based on time zone and availability) for emergencies.
    • Some of the tools we use: Basecamp, Github, Heroku, Stripe, Librato, Circle CI, Postmark, Papertrail, Slack, Intercom.

Job Summary

Image Description
memberful.com Website
Sheffield, , GB Location

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