Hiring — Customer Happiness EngineerWe’re looking for a great problem solver to help our customers use Memberful. As the Customer Happiness Engineer, you’ll have the chance to make a big impact by providing unexpectedly great technical support to all customers and prospects. You’ll also fix routine bugs and work on high-impact feature requests for top customers.
This job is for you if:
You’re responsible, empathetic, and articulate.
You’re enthusiastic about life and work on a daily basis.
You embrace responsibility and new challenges.
You care deeply about form and function.
You look for opportunities to improve process.
You thrive on organization and planning.
You do what it takes to get things done on time.
You have experience working remotely and enjoy it, and you value deep work.
You recognize it's about building a great product, and therefore embrace discussion and criticism of ideas.
You don't claim to be an expert at everything, but you show a strong desire to learn new things and continually get better.
You don’t just report the problem, you present a plan for fixing it.
Because we’re a small team, your work will be both demanding and multidisciplinary:
Respond to any technical customer support questions which requires not only being a Memberful expert — but also understanding how Memberful integrates with WordPress and third-party apps like Mailchimp, Discord, and Zapier.
Fix routine bugs that come up from time to time.
Plan and ship new features.
Ensure the service is fast and reliable.
Communicate customer use cases and pain points to the team.
Periodically on-call (all engineers rotate based on time zone and availability) for emergencies.
Some of the tools we use: Basecamp, Github, Heroku, Stripe, Librato, Circle CI, Postmark, Papertrail, Slack, Intercom.