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Customer Happiness Engineer (Ruby on Rails)

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Job Description

Posted 18 days ago

Hiring — Customer Happiness EngineerWe’re looking for a great problem solver to help our customers use Memberful.  As the Customer Happiness Engineer, you’ll have the chance to make a big impact by providing unexpectedly great  technical support to all customers and prospects. You’ll also fix routine bugs and work on high-impact feature requests for top customers.

This job is for you if:

  • You’re responsible, empathetic, and articulate. 

  • You’re enthusiastic about life and work on a daily basis.

  • You embrace responsibility and new challenges.

  • You care deeply about form and function.

  • You look for opportunities to improve process.

  • You thrive on organization and planning.

  • You do what it takes to get things done on time.

  • You have experience working remotely and enjoy it, and you value deep work.

  • You recognize it's about building a great product, and therefore embrace discussion and criticism of ideas.

  • You don't claim to be an expert at everything, but you show a strong desire to learn new things and continually get better.

  • You don’t just report the problem, you present a plan for fixing it.

    • Because we’re a small team, your work will be both demanding and multidisciplinary:

    • Respond to any technical customer support questions which requires not only being a Memberful expert — but also understanding how Memberful integrates with WordPress and third-party apps like Mailchimp, Discord, and Zapier.

    • Fix routine bugs that come up from time to time.

    • Plan and ship new features.

    • Ensure the service is fast and reliable.

    • Communicate customer use cases and pain points to the team.

    • Periodically on-call (all engineers rotate based on time zone and availability) for emergencies.

      • Some of the tools we use: Basecamp, Github, Heroku, Stripe, Librato, Circle CI, Postmark, Papertrail, Slack, Intercom.

Job Summary

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memberful.com Website
Sheffield, , GB Location

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