
Customer Centric Engineer
Job Description
Posted 8 months ago
Are you passionate about helping retail companies revolutionize the way they do business? Are you looking for a career that allows you to work with the world's best-known brands and Fortune 1,000 leaders?
Our mission is to bring retail operations out of the dark ages and give companies effective tools that their employees love to use. You will help improve the way that this 4.4 trillion dollar industry communicates with its store employees and save them from sad, slow, inefficient systems (think fax machines, voicemails, and the postal service). People deserve better! We need your help to make this happen.
At Retail Zipline, the Customer-Centric Engineering group is responsible for resolving some of the most difficult technology problems that our customers and partners face. In the process, we use our expertise and tight relationships to our teams and customers to improve the Retail Zipline product experience for all stakeholders. We are known for taking complex procedures and making them easy to understand and implement. We are an integral part of the wider engineering group. We contribute towards our core product offerings, and also share our tools and best practices so that we all learn and grow together.
As a Customer-Centric Engineer, you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience, and communication. You display a bias towards action and will be supported in taking the initiative to delight our customers, both internally and externally.
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